Before we set up Vimana in 2011, each of us had worked for over 15 years in IT-related corporations. Our experience comes mostly from managing contracts for IT infrastructure and user support, as well as from consulting projects, big roll-outs, and service transition tasks.
After many years of working on this market, we all came to the conclusion that even though there are many companies providing services for IT managers, none of them offers a set of customized, customer-specific products and processes, combining great quality with attractive prices. In order to address this challenge, we have built a team of experienced and customer-support-oriented professionals. We have also organized our company’s structure to make it the most cost-effective by eliminating unnecessary administration and management costs. We believe that the combination of all these elements into one coherent whole allowed us to develop the best price-value relation on the market. Our HR policy is an important aspect of Vimana’s vision. We are determined to employ experts whose main objective is to provide the best solutions on the market. Our objective is – what is also crucial – to keep such employees in our company for a long time, so we put a lot of effort into making them feel respected and appreciated. Our team’s high motivation is increased by including our employees in the company’s shareholders structure. All presented actions are directed at achieving one objective: to meet our clients’ expectations. At the beginning of our cooperation, we carefully listen to the client’s needs, then present creative ideas for solving their problems. We offer to take over the support of service processes and shape them to make them more flexible while taking the client’s changing needs into consideration. We want to develop a long-term cooperation that will allow us to form long-term and mutually beneficial relations.
Deciding to work with us, you make sure your company will receive the highest-quality services. We offer a wide range of activities, from solving individual, specific problems, through providing support for complex areas of operation, to satisfying your company’s IT needs in a complex way, which may be a good alternative to maintaining your own IT department.
Working with professionals
We have built a team of experts with extensive experience in providing services for numerous industry sectors, especially in the area of IT support for retail, telecommunication, and a widely-understood hospitality sector. Our employees hold numerous professional certificates in the area of IT process management as well as technical certificates granted by computer hardware manufacturers.
We are where you are
Operating across Poland and in selected CEE countries, we can offer our services to clients with distributed geographic structure.
High standard guaranteed
We use specialized tools for managing contracts, customer relationship, and service provision processes. From ticket registration and recording, up to making sure that the service has been provided correctly, the whole process is tracked in our systems. An extensive knowledge base allows our engineers to use ready service procedures. Highest service standards are confirmed with ISO:9001 and ISO:45001 certificates.
Using our knowledge and experience, a strong team of mobile engineers, and a proactive approach to service allow us to offer services of the highest quality at reasonable prices. Our operations aim at lowering the TCO (Total Cost of Ownership) of client’s infrastructure as much as possible.
We adjust to our clients’ service needs by offering a range of different reaction time options and flexible service hours. We have a service centre open 24 hours a day, all year long.
We are partners of leading technology providers: