Vimana Restaurant Manager

From now on, the only person you need to employ in your restaurant is a chef. We offer a complex modular solution supporting the process of placing orders and making payments. From a mobile application, through kiosks and automatic cash registers, the whole process of customer service is based on one platform.

1
Product description

In a restaurant environment, time is becoming more and more crucial. Nowadays, clients want to order their meals, eat, and pay in a very short time. Our solution allows your clients to place orders in an easy and quick way — it can be done even BEFORE visiting a restaurant. As loyal clients (registered system users), customers can place orders via an application on a smartphone or a tablet, re-place past orders, and access bargains and special offers.
For a restaurant owner, our system contributes to the increase of customer satisfaction and loyalty. Another important aspect of using our application is the possibility to save the personnel’s time, as the employees do not have to take orders or accept payments.

Vimana Restaurant Manager (VRM) is a complex system comprised of numerous mutually cooperating elements which form a complete, flexible, and innovative solution for servicing customers in a restaurant. This solution meets the expectations of today’s consumers when it comes to the quality and time of service, customized offers, and multichannel operation.

Basic functions of the system include:pepso

  1. Placing orders with the use of:
    • a self-service kiosk
    • a mobile app
  2. The use of complex offers including:
    • price cuts
    • quantity discounts (e.g. buy 2, get the 3rd item at a half-price)
    • coupons
    •  personalized offers (“MyMenu”)
    • adverts display
  3. Recipe management
  4. Order queue management
  5. Operating monitors that display order queues, recipes, etc.
  6. A multi-language menu
  7. Disabled persons’ support
  8. Accepting electronic and/or cash payments in a deposit machine.
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How it's working ?

The process of creating, placing, and paying for and order by a client is very simple:

https://vimana.pl/wp-content/uploads/2017/03/vrm_en-1.jpg

Customers can choose to place an order directly in the restaurant or via a mobile app, pay with cash or with a credit card. The system also allows you to introduce benefits for loyal customers, such as discounts and special or personalized offers.

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Placing an order
  1. Customerspepsi2can place orders with the use of an electronic menu on a kiosk installed in a restaurant, or via a mobile application on a smartphone or tablet.
  2. Orders are placed via a clearly designed pictorial interface.
  3. It is possible to use discount algorithms that increase order volume.
  4. Orders placed with a smartphone can be saved and used during the next visit, what increases the loyalty of customers.

Order processing123

Orders placed by customers via different channels (a kiosk, application, or traditionally) are transferred to a system server.

They are checked for completion, correctness, and feasibility.

Correctly placed orders are transferred to the queue and wait for payment.

Payment (deposit machine)

Payments are made via a dedicated device, a deposit machine which supports only card, only cash, or both card and cash payments.

After the payment is made, orders are transferred to a queue of orders waiting for execution.

Order preparation
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The system offers dedicated screens, on which kitchen personnel can read the sequence of orders to be executed and their related recipes.
At the customer’s site, informative screens allow to check the order status and its position in a queue.

Order delivery

After the personnel reports that the meal is ready, a sound signal can be heard and a number of the ready order is displayed on the informative screen. The personnel in the restaurant gives the order away to the customer on the basis of a receipt confirming that the payment in the deposit machine has been made.

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Advantages

Basic advantages of implementing Vimana Restaurant Manager solution include:

  1. transferring the process of creating an order from the personnel to the customer, resulting in:
    • saving the personnel’s time, which can be spent on other tasks;
    • reducing the time of waiting for the order to be placed;
    • increasing the privacy of the placing-an-order process;
    • greater customer satisfaction;
  2. smooth expansion of an offline business with online functions;
  3. operating cost reduction by limiting the number of employees;
  4. reduced influence of personnel fluctuations on the restaurant’s operations (as the customer knows how to place an order themselves);
  5. a possibility to react better to shopping peak events (at breakfast, lunch, and dinner time)
  6. mitigated risk of fraud by gradual elimination of cash operations
  7. lower labour input and less time spent on the settlement of cash and cashiers’ accounts

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